Marketing teams: Get a Handle on Your Unplanned Work with Jira Service Desk
There are hardly any teams in collaborative organizations that do not provide some kind of service to others inside the company. The obvious example is the help desk, but HR, legal, and even marketing teams respond to requests from colleagues and need to respond in some way. Let’s take the example of a marketing team. Most marketing teams receive requests for business cards, company t-shirts, brochures, a copy of the latest company presentation template. Other requests arrive as ideas or suggested changes to the website or to report problems with the website. The list goes on until the marketing team feels like they spend most of their time on reacting to this unplanned work, instead of working on their planned work.